ORDER VERIFY
Verify your top-up and track the order
After payment, verify progress with the GP order number plus the purchase email. Verification never needs a password, a verification code or a full code; when a lookup fails, check that you are using the GP number and not the Stripe reference.
Verification steps
- 1Keep the GP order number shown after payment and the purchase email used at checkout.
- 2Open the order lookup page and enter both; they must match exactly.
- 3Read the status: awaiting payment, waiting for capacity, delivered or refund processing.
- 4When delivery is complete, copy the delivery details and follow the instruction link.
- 5If the order sits in a queue for an unusually long time, email support with the order number and payment details.
When lookup fails, check in this order
- · You may be using the Stripe session or PaymentIntent id (cs_ or pi_) instead of the GP order number.
- · The order number and purchase email must match exactly, including case and domain.
- · The order may have been placed with a different email - try the other inbox you use.
- · If none of the above helps, email support@geminipricing.lol with the order number, payment time and method.
Frequently asked questions
Why can't I find my order with the Stripe reference?
Stripe shows a checkout session or PaymentIntent id (starting with cs_ or pi_). That is not our order number - use the GP number shown on the return page or in the delivery email.
I typed the wrong purchase email - now what?
Lookup requires an exact match. Email support with the order number, payment time and payment method so the record can be checked manually.
The order has been waiting for capacity for a while.
That means the plan is temporarily out of capacity. The order keeps its place in the queue and is delivered in payment order; there is no need to re-order.
Where do I see the delivery details?
They appear on the order page and are also emailed to the purchase address. The order page is always the source of truth.
Do I need to provide a password to verify?
No. Verification only needs the order number and purchase email. Refuse any request for passwords, verification codes, recovery codes or full codes.