How to reach us
Email is the main support channel.
- ·Support: support@geminipricing.lol
- ·Order lookup: /query
- ·Verification notes: /verify
Contact Gemini Pricing support
Email support@geminipricing.lol; replies usually arrive within 24 hours. Check the order page first for order questions, and include the GP order number and purchase email. Never send passwords, verification codes or recovery codes.
What to include
Send the minimum needed and keep secrets out of email.
- ·Include: order number, purchase email, payment time, masked screenshot.
- ·Never send: passwords, verification codes, recovery codes, full top-up codes.
- ·Content issues: page URL and official source.
Response times
Usually within 24 hours; refunds and multi-party checks can take longer and we report progress by email.
Frequently asked questions
Is there live chat?
Email support is the primary channel. If you are contacted elsewhere, verify with the order number first to avoid impersonation.
What do I need to look up an order?
The GP order number from this site plus the purchase email used at checkout. Both must match before the order page shows status and delivery details.
Can a failed top-up be refunded?
Yes. Orders that were never delivered, or that still failed after following the instructions, follow the refund policy and are refunded in full the same day when eligible.