First purchase
Read the pricing page and the buying guide before paying.
- ·Compare tiers: /price
- ·Buying steps: /buy
- ·Common questions: /faq
Help: payments, lookup and refunds
Start with your situation: first purchase -> buying guide; paid but nothing delivered -> check the order page and queue; lookup -> order page with GP number and email; refund or account questions -> support@geminipricing.lol.
Paid but not delivered
Check the order page first, then the queue status, then email support.
- ·Order lookup: /query
- ·Queue status: /status
- ·Verification notes: /verify
Ask a human
Email support@geminipricing.lol with the order number, payment time, payment method and a redacted screenshot; expect a reply within 24 hours.
Frequently asked questions
Payment succeeded but the order is missing?
Use the GP order number with the purchase email. If it still fails, email support with payment time, amount and method.
How long can the queue take?
It depends on refill timing. The order page shows the live position, and delivery follows payment order without re-ordering.
How long does delivery take?
In-stock orders complete within minutes during support hours. Busy periods queue orders in payment order, and the order page shows the live position until delivery.